Very satisfied

They charged double the price in the end. They charged a full day's rent for exceeding 2 hours and 60 euros for a tank of gas even though I used less than a tenth of it.

The front desk staff's attitude was average. The reserved model, a Benz A class, was unavailable, so I had to switch to a similar Mazda 3 diesel model. However, the car was very new, and its performance was exceptional.

It's not far from the airport exit, and there's hardly any queue. The car is very new, with only 9 kilometers driven. Both picking up and returning the car are very simple and convenient. There's an ESSO gas station right next to the airport.

The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute. When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.