Terrible

Overall it was a pretty good experience: the car was quite new and smooth to drive. But the information wasn’t very clear. When I booked, it showed Tesla, but when I arrived at SFO they told me there was no Tesla available, only other models, and they even had to double-check if they had any EVs at all. That’s when I realized there was a tiny line in the booking that said Tesla or similar. If you don’t look closely, you’d totally miss that, so I was a bit disappointed. That said, apart from not getting the exact car I was expecting, I was quite happy with everything else and the service overall.

Satisfied

Satisfactory

There were many people, and we had to queue up.

Like: Good car, cheap to run and excellent value for money!
Dislike: Waited for nearly TWO hours at SFO to collect car, only two people serving and very long queue!