very good

The staff were polite, but they didn't give me the car I had booked. I reserved a Ford Galaxy automatic 7-seater, but ended up with a manual Citroen van. What the heck! I called the rental company, but they said the store didn't have a car that big. Finally, they gave me a Hyundai compact sedan instead, and mentioned that the price difference would be refunded. They added a note to the contract, but I have no idea when it will be sorted. The staff at the return location inspected the car and found no issues. I mentioned the price difference refund, and they handled it, giving me a receipt stating that £22.36 would be refunded to my card. Now that I'm back, not only did I not get the £22.36 refund, but another £22.36 was charged to my card. I'm so annoyed! I called the rental company and they just said they'd contact the store.

Unjustified charges, took nearly a month to resolve, very dissatisfied!

Staff at Europecar were not well organized. On returning the car the receptionist was trying to raise claim against me for small scratch which was in the car before picking up the car. Though I got a zero excess insurance from you; however, I was defending until they find in their records that it was there before picking up the car. Again, the lady claim that you extend your previous booking so we have to raise it against you, but lucky that was not the case, as I did only one booking and she could not raise any claim. Please consider this case with all of your customers before paying them for any claim to Europecar.

Prefect service, I wish you all the best and hope to be with you in the near future.

Picked up the car at Norwich airport. Check in process was smooth. However, the car had a lot of minor dents and scratches on it.. Spent some time reviewing these damages against the ones listed on the system. Booking system was not working so got a manual confirmation advice. Car interiors were good and got a free sat nav upgrade..

They gave me free upgrade and I had got Mercedes-Benz through out my journey. Europcar gave me a great experience at Northern Ireland.

Good experience on car rental