Travel made easy!

The staff had a pretty good attitude. They asked if I needed additional insurance, and when I declined, they didn’t delay anything; the procedures were handled quite quickly. They were very diligent during the car inspection and proactively pointed out existing damages on the vehicle. If the car’s condition was not suitable, they were willing to coordinate a replacement. Initially, I reserved a 5+2 seat car, but they gave me an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The car exchange was smooth (but if I booked a seven-seater, why did they give me a five-seater in the first place?).

Standardized management

Picked up the car as scheduled, chose a Volkswagen Golf, but ended up with a black sedan Opel full of scratches. Girls wanted a smaller car but they said none were available. Spent over half an hour documenting the damages. Later had to change the car due to a flat tire, got transferred to the train station location where they had more cars. We asked to preview the replacement car and they showed us a picture. However, we ended up with a small Citroen with only 15,000 km, which was different from the picture. The trunk was small and didn't seem as good as the Volkswagen Golf. Language barriers complicated things, but the staff was patient in resolving the issue.

Not bad, bought full insurance so there were no issues.