We had to call and walk to a car pick up location, but we were treated very well and the van we rented was a great price and amount of space for an adult family to travel together.
About QEEQ:8.0/10
We'd have liked more clear understanding that we were booking through a third party...
Overall service was satisfactory. The car was relatively old, had high fuel consumption, and the air conditioning and engine power were insufficient. Pickup and return processes were convenient.
Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.
Overall, the process felt very slow. I called right after landing, and after half an hour, no one came to pick me up. I ended up taking a taxi to the store myself. This was my third car rental in New Zealand, and this company had the slowest service. Make sure to read reviews on Zuzuche carefully.
Very good. However, you need to walk quite a distance after exiting the airport to find the shuttle bus. Similarly, when getting dropped off at the airport, you might have to push your luggage for five minutes in the rain to reach the terminal. In short, it would be more convenient if the store were inside the airport. The staff communicated smoothly and provided excellent service, but the distance is a major drawback.
“Don't be deceived by the cheap hire per day. It will cost more.”
About MODE:8.0/10
Very disappointed about all the hidden costs. Extra costs to reduce the amount held as bond on your credit card. Extra costs to sort tolls. Extra costs for after hours drop off. Will never use this discounted car hire again because of this. Will go with a reputable company based at the airport that has an all inclusive price.
After returning the car, I was informed of a traffic violation and the corresponding fine and service fees were deducted, which I accept. However, almost a month later, on September 4th, an additional NZ$195 was inexplicably charged without any explanation or even an email notification!
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Erin M
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