CAR RENTAL REVIEWS ON PARADISE AT KUALA LUMPUR INTERNATIONAL AIRPORT, KUL

Pretty good, pickup and return are very convenient

Fix your car. Fix your customer service. Give us better car.

Good platform , but please check on your partner first before recommend to us.

Besides renting cars in China, this was my first time renting a car abroad. When I arrived at the store to pick up the car, the rental company informed me that the original seven-seater was broken, and they had no car available for me. They were trying to find a replacement for me. At that moment, it felt like the end of the world. My parents, wife, and children were standing next to me, adding immense pressure. I wondered why they didn’t start looking for a car earlier. Why wait until I arrived at the store with my passport to begin searching? After half an hour, they found a seven-seater with noticeable front bumper damage and significant wear and tear. The worst part was the air conditioning was broken. Can you survive in Malaysia without air conditioning? Of course, I couldn't accept that. Another 45 minutes later, they found a five-seater. With no other choices, I had to accept it. The price difference is still being processed by Zuzuche. The outcome is yet unknown... However, I must commend the local rental store staff for their continuously excellent attitude and their efforts to assist me. Additionally, the Zuzuche WeChat contact has been helpful and supportive. Although the incident was unfortunate, I am grateful for their assistance. Thank you!

Pickup of the car was smooth and easy. Friendly operator.

They put a good effort to counter offer when initial selected car not available.

Very good

The service attitude was acceptable, but the car was quite old. The car broke down midway due to a faulty motor battery, and we had to find a nearby repair shop ourselves. The company thought the repair shop's battery was too expensive. After several negotiations, the issue was resolved (we paid for the battery upfront, and the company reimbursed us when we returned the car).

This company is a scam! We received a car that looked like it was about to be scrapped. After getting the car, we felt something was wrong and wanted to return it, but the rental company insisted on giving us this car and said there were no other options available. We nearly got into an accident at the Kuala Lumpur airport roundabout because the brakes weren't working properly. Less than 10 minutes after leaving, we were pulled over by the police and given a ticket. The officer said the car's insurance had expired and it had two unpaid fines. This scam company is run by an Indian owner. If you search for this place on Google, you'll see it marked as a scam with numerous bad reviews. The owner rents out junk cars hoping customers will get into accidents so he can charge them a huge repair fee, and he is notorious for not refunding deposits. We were so scared after the near-accident that we didn't dare drive anymore, which resulted in a significant financial loss as we couldn't cancel our hotel reservations and the rental company offered no compensation. Be careful and avoid this place at all costs!

The car was in poor condition, with over a hundred thousand kilometers on it and no ABS. It's been almost four months and the deposit still hasn't been refunded.

Overall, it was pretty good. The vehicles were relatively new, and the features were satisfactory. However, it seems like the cars from rental companies in Malaysia are all like this.

The car was dirty and in poor condition, shaking at speeds over 100 km/h. It was an Indian-operated rental shop. In Malaysia, Indian-operated shops are often not clean. This was the worst rental experience I've ever had overseas. The deposit was supposed to be refunded in three days after returning the car, but nothing happened even after a week.

Overall, it's okay, not much hassle. However, the car was indeed quite old, comparable to a 2010 Geely Jingang worth around 50,000 yuan in China. Various warning lights came on during the trip, but fortunately, they didn't impact the journey.

The rented car ran out of power and couldn't start. I waited for over two hours at the gas station, but no one helped. They spoke Indian-accented English, which was hard to understand.

Overall service was okay, but we had to pay a 40 MYR service fee because we were 40 minutes late due to taking the wrong exit.

The car had over 120,000 kilometers on it, and I smelled something burning while driving on the highway, which was a bit concerning.

I was given the oldest car I've ever rented, with nearly 200,000 kilometers. Half an hour before returning it, I received a call, and at the airport, police stopped and inspected only this car. They accused me of dangerous driving and demanded a bribe to let me go. This severely impacted my impression of Kuala Lumpur!

Average

Pretty good, and they even waived the deposit for me.

Good

The staff were off duty and demanded 100 RM from me before they would come to let me pick up the car. They told me they would come within an hour, but I ended up waiting from 10 PM to 1:30 AM. I called many times, and each time they said it would take only a few minutes.

Friendly and attentive service.