CAR RENTAL REVIEWS ON ALAMO AT GATWICK AIRPORT, LGW

The car provided was not the one I booked. I booked an E-class but was given a Series 3, and they even asked for extra money. You’ll never get the car you originally booked. Never. Never...

Overall quite satisfactory

The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.

Very satisfied

The pre-authorization deposit was directly charged, and there was a 200 RMB loss due to exchange rate differences during the refund.

Overall, it was fine, but the wait time can be long during busy periods.

Very satisfied. My original reservation for a Volvo XC60 was upgraded to a Volvo XC90 by the store. The vehicle was very new, having only 5600 miles on it, and the trunk space was much larger compared to the XC60. The staff was professional and attentive.

The representative's attitude was not great. We arrived 20 minutes early to pick up the car but still received it almost 30 minutes later than scheduled. Less than an hour into driving, the screen showed a 'low engine coolant' warning. At the next city's service point, the rental company said this brand's cars often have this issue and to just ignore it, though the warning kept appearing throughout the trip. The trunk can only fit three 28-inch suitcases, which is somewhat different from the official description.

Booked whilst standing in the Alamo premises que, due to an issue with another car hire company ,But the company policy meant I was made to wait 2 hours before being allowed to pick up the car. Even though it was ready to be picked up immediately.

Alamo was extremely unpleasant. During car pickup, the receptionist seemed to intentionally delay by persistently promoting additional services. If you refused, they would keep staring at the computer or nagging endlessly. To avoid delaying my next schedule, I reluctantly agreed and ended up paying double the cost. During the vehicle inspection, they were nitpicking as if using a magnifying glass to find issues, almost as if wanting to make up a fault to charge extra. Thankfully, I drove cautiously, and nothing went wrong. It increasingly felt like a scam, so I decisively canceled my subsequent car rental plans with Alamo and switched to Avis. To highlight the main point again: Alamo in London is terrible!!! I've uploaded all the documentation to prove the situation is true.

Excellent service, very efficient.

Satisfied

Excellent!

Quite a disorderly queue at the counter which was very busy.

Overall, it was a great experience. Initially, we were assigned a 9-seater Renault, but then we noticed many scratches on it. Worried about potential issues with returning the car at a different location, they agreed to let us wait for a while and swapped it for a Ford Tourneo. The car performed excellently during the 16 days. Returning the car was also very smooth. Full marks!

Pretty good.

No need to wait in line; service is quick and immediate!

Pretty good

The car rental service was pretty good.

Upgraded the vehicle.