CAR RENTAL REVIEWS ON LOCAUTO AT ROME FIUMICINO AIRPORT, FCO

Overall service was very satisfactory, friendly to Chinese customers, and the explanations were attentive!

Locauto and Sicily by Car are both very good.

car was much smaller than we booked. had challenges to fit the luggages. they said its in the same category.

The pickup time was horrible.

We were told the vehicle was a Toureg or similar, and at pickup, they said Locauto does not have these type of vehicles.

Pretty good.

The service was very satisfying. Although the staff's English wasn't great, they explained things patiently. The entire process went smoothly with hardly any waiting time.

The service attitude is very good.

Good attitude

The rental company provided a car that was only 1,000 kilometers away from needing maintenance during a 14-day rental period, which caused significant inconvenience.

Not bad

Not bad

There was an insurance upsell when renting the car in Rome, but it was okay. Returning the car in Florence was a hassle just as others described. They nitpicked and claimed a small, barely noticeable mark on the front hood was an accident and wanted to charge a few hundred euros. Arguing was futile due to the language barrier. Although I had been warned to take photos and videos during pickup inspection, such tiny marks wouldn't typically be a concern in my country. So, be extra careful. Luckily, I had purchased comprehensive insurance in my country, so we'll see how the claim process goes. The Chinese customers returning cars after me seemed fine; too bad I forgot to ask where they bought their insurance and what kind they got.

Average. When returning the car, I reversed it under poor lighting conditions, causing a minor scratch about 3mm on the rear taillight. The female staff member assessing the damage claimed a repair cost of 440 euros, which seemed excessive even though I had purchased insurance. I argued against it, and later a male staff member checked the situation and said the company would evaluate the repair cost reasonably, likely not as high as initially quoted. I hope the car rental platform can mediate this issue. Personally, I believe replacing the part wouldn't cost more than a few dozen euros. I have taken photos as evidence.

Very satisfied with the overall process.

Highly satisfied

If you do online booking, they ask for security deposit 500 euros in rome airport while they say that they charge in security deposit if you do on counter booking and off hour car pickup is not easy while this issue should be addressed.

Great customer support, easy to book and got better rates from other booking agencies

It's pretty good.

Arrived at the counter, provided the order information and driving materials, and got the paperwork done quickly. They didn't ask you to buy their insurance. The service was excellent.

Locauto did not have the type of vehicle specified when I created my booking at all. Had to agree to drive in a vehicle with less space, leading to difficulties having all luggage in the car, and cramped seating.

No upselling, smooth process, zero deposit required. The car was clean and easy to drive. We originally rented two T-Cross vehicles for 7 days but were upgraded to Skoda SUVs, which can fit 3 to 4 large suitcases. Full marks! Highly recommend this rental company!