CAR RENTAL REVIEWS ON EUROPCAR IN PALERMO

Picked up the car as soon as we arrived, but the body was covered in scratches. We spent almost an hour taking videos and photos because we were worried they’d blame us when we returned it. The car had over 20,000 km on it and felt pretty worn out.

Excellent

Number of managers at the moment of the car’s pick-up need to be increased. Waiting time of more than 1 hour.

They really pushed hard to sell us their own insurance and only backed off after we showed them the extra full coverage from QEEQ and even translated it into Italian. To be fair though, their attitude was fine and they were quite friendly.

Europecar offered me Fiat 500L instead of Renault Megane or any other with similar size of trunk. Fiat has 450 liters trunk, but every other car on list of similar cars has more than 500 (520-550) liters trunk. So I was forced to pay over 150 euro extra for a Seat Leon with automatic transmission (they had only Fiats in this class of cars), because I was not able to pack my luggage to Fiat 500L. There were some other issues like for example no spare wheel in the car, or any tyre repair kit, what I found after couple of days. Luckily I didn't need it. You have to carefully inspect the car, because half of scratches are not on the list of damages in the document you get. Europecar has now totally different way of doing business, comparing with my previous experience with this company.

Staff were just so-so when I picked up the car, and returning it was a bit of a hassle.

Very smooth experience. We had some difficulty picking up the car as no staff were available at the actual area with cars but we found it eventually