CAR RENTAL REVIEWS ON ENTERPRISE AT MELBOURNE AIRPORT, MEL

Satisfied

The car was overbooked, had to wait for a few hours with no certainty if we would get a car, so we were forced to upgrade and pay extra for a larger seven-seater. I think the upgrade should have been free, not forcing us, the consumers, to pay more.

Overall satisfied, but the trunk has some issues and won't close properly. You have to push hard to get it shut.

The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you

Very satisfied.

The overall service was excellent and very convenient.

Very good

We ordered a small car but got a big SUV which didn't suit as well. It was too large for some situations and would not have been as fuel efficient as a smaller car.

Like: Good car, value for money
Dislike: the wait at midnight as 3 people picking up cars; all info was re put in

The company's service is excellent.

Satisfied

The infant and child safety seat are both dirty

Satisfied

Picking up the car was smooth, but returning it was not. As we were approaching the airport, the car lost power. We called the store, but half an hour passed and no one came to assist us. We confirmed multiple times during the call, and they kept saying they were almost there, just a minute away, but no one showed up even after 30 minutes. We had a flight to catch, so we had no choice but to leave the car by the roadside and head to the airport. The car had issues, but we received no support.

This rental company has made two charges, but there's still no explanation of what these charges are or any corresponding receipts provided.

Satisfactory

The car was basic. Many features were absent. Despite being a medium size SUV, there was little legroom in the front.

Great, friendly service and upgrade of vehicle offered!!