Europcar Car Rental

When checking Google reviews, I noticed many people mentioned long waiting times to pick up a car at the airport. I arrived at the airport around 5:30, and fortunately, there was no queue. The staff checked my documents fairly quickly. After confirming everything, they directed me to a specific parking spot to pick up the car. The signs were large and easy to locate.

It's an established brand and pretty good. There were a lot of people, but everything was well-organized.

I will continue to choose Europcar.

Short queue and efficient vehicle inspection.

So easy to use for a car rental

Initially, they gave me a Q3, which I said was too small, so they switched it to a Tiguan. They recommended I purchase insurance, but I declined. The car had minor scratches, so I recorded a video of the car beforehand. During the return, they did a simple check, walked around the car, and checked the fuel gauge, then said everything was fine, which was great. In the end, there were no additional charges.

It's a decent big company. However, this was my first time in Spain, and I noticed there was an extra charge for upgrading to a hybrid vehicle due to emission regulations. But in reality, it wasn't necessary at all.

Overall good.

Picking up and returning the car was very convenient and faster than expected, barely taking any time. The rental service was located right outside the airport and easy to spot. I didn’t get the Camry I booked and was given a Subaru instead. The accelerator felt a bit sensitive, but it struggled to gain power uphill. Not sure if it’s the model or just this particular car. Overall, the service was pretty good.

Friendly staff and clean vehicles.

The processing efficiency is not high.

Large car rental companies are indeed better than smaller local ones in Italy. The service is great, and the car condition is excellent. The only downside is that Italians don't work on Sundays, making the self-service return points hard to find and the return process quite troublesome. It took me over an hour to finalize it.

The entire process was very smooth and enjoyable. It was a very pleasant car rental experience.

Very satisfied. The only downside is that the Audi provided to two petite Asian women only has parking sensors and no rearview camera. The car is too long, making it impossible to see the ground ahead or behind while reversing or navigating narrow, sloped parking garages.

Very good and efficient.

Great service. Before renting, I noticed the QEEQ translation document had already expired and thought I wouldn't be able to rent the car. However, the staff reassured me, made a phone inquiry, and confirmed it was fine. Very efficient and impressive!

The service was warm and attentive, instructions were detailed, and the car was in excellent condition.

If there are multiple drivers, an extra $8 per person per day is required. Also, parking needs to be prepaid; otherwise, fines can be significant. The vehicle was spacious and relatively new. We traveled from the North Island to the South Island for 11 days and used just over two tanks of fuel. CarPlay was very convenient, and there was no need for an additional phone holder. QEEQ and Europcar coordinated seamlessly, and pickup was quick. The only downside is that claims require upfront payment and reimbursement later, though luckily, there were no costs incurred this time.

Easy to locate, great service, provided the car an hour early, and even offered water!

The car's condition was average, and the steering wheel had a bit of play, but it didn't affect driving. I didn't upgrade the insurance when picking up the car, and it didn't matter at all. The deposit was refunded just a few hours after returning the car, which was very efficient. The driving speed in Oman is relatively fast, with highways typically at 140 km/h and urban expressways reaching up to 120 km/h.