Thrifty Car Rental

They upgraded to a brand-new model for free.

It seems to be the same company as Hertz, as the two stores are located right next to each other. There was no Golf model available when we picked up the car, so they showed us a hybrid 1.5T Toyota Corolla of the same class. It was a new car with only 20,000 km on it, and the driving experience was quite good, with the car in great condition. The front desk lady was very polite, and after we told her we had already purchased insurance, there was no upselling. Since the two of us had driver’s licenses from different cities, there was an additional driver fee of less than $40 total for five days. We were handed the car keys and taken to the designated spot to inspect the exterior of the vehicle. We took pictures and filmed a video around the car to check for any scratches, dents, chips, or other issues, which were recorded and reported to them immediately if found. Because we didn’t purchase the rental company’s insurance, we had to pay a security deposit of a little over $200 with a credit card. They informed us to return the car with a full tank of fuel and said to call them immediately if there were any issues. Then we were off and ready to go! After getting into the car, it took a bit of time to get familiar with everything. We used Google Maps for navigation, which worked well. Since the car had CarPlay, it was super convenient and we didn’t need to buy a phone holder. On the first two days, we drove to Melbourne city, where driving in the city center was slightly more complicated, especially at intersections where you sometimes need to make right turns from the far-left lane and wait for the horizontal traffic light to turn green. Over the next three days, we went to the Great Ocean Road via Geelong, and the drive was much more enjoyable. When returning the car, we followed the GPS to the airport, and as we neared the parking lot, we saw signs pointing to 'Car Rental'. Simply follow the signs, and you won’t go wrong.

Good attitude.

They provided an almost brand-new car, very easy to drive.

We picked up the car in Seattle and drove all the way to Yellowstone, heading north into Canada. Near Jasper, we hit an animal, and the car was damaged and couldn’t continue. Fortunately, we had purchased roadside assistance insurance, and the rental company staff was available 24/7 to assist. Although we waited for rescue in the cold wind for most of the day and had to communicate several times, considering the remote mountainous location, the incident was handled relatively smoothly. QEEQ also helped coordinate with the rental company. Overall, we were satisfied with the service!

The car quality is good.

The staff at the car rental company in San Francisco Airport are very friendly and responsible.

Great customer service, offered a discount for vehicle upgrade.

Professional and organized, warm service, excellent attitude, patient and sincere!

The waiting time for picking up the car was a bit long.

Not bad, they didn't push any sales. They just asked about which insurance I wanted. The price on QEEQ in San Francisco gets an additional tax.

The San Francisco city center location was very easy to find, and the drop-off at San Diego Airport with one-way rental didn't cost much extra.

It was great, smooth communication in English. Purchased full insurance at the store, and the car was parked right at the entrance.

It's okay, but the car is too small.

The process for picking up and returning the car was very simple and smooth. The vehicle was in great condition, and the inspection for return wasn't overly strict—it was approved after a quick check.

Satisfied

The curly-haired guy at the counter was very enthusiastic and explained everything clearly.

It’s not as scary as some reviews claimed, and much cheaper than HERZ, offering great value for money. However, it’s still tricky to avoid hidden charges. The receptionist charged an additional $86 for roadside assistance. Renting a car abroad often comes with too many sneaky fees!

The process was very smooth, but the Mazda 3 we switched to was a bit small.

Very satisfied, very convenient.