CAR RENTAL REVIEWS ON GARENTA IN ISTANBUL

It's okay, just the rented car was different from what was booked, but still acceptable

The staff at the store don't speak English, which made communication quite difficult. The pick-up and drop-off process took a long time and was inefficient, but the car was in good condition, and there was no upselling.

The car have a problem in the fuel indicator forced me to fill the tank while I take the car with half tank. The staff knows that the car have this problem but they did not informed me about it when I received the car. I asked the guy in your office to pay me half the cost of the fuel but he refused while it is your problem and not my problem.

Please pay me or ask Garenta company to pay me 50 TL which I pay more than actual

A completely fraudulent company. They delayed refunding the deposit after charging the actual consumption for two months. Even though their staff can speak English, they deliberately ignore you and force you to buy insurance. The quote from Zuzuche includes mileage, but the actual store doesn't acknowledge it and forces you to purchase additional mileage. Various ways of scamming your money—extra fuel charges included, and it's unclear whether they refunded them.

Good

Like: The car was literally brand new having 13 Kilometers. Car was not clean due to rain while being stored but one of the staff gladly washed it for me.
Dislike: Not a big issue but Garinta’s car pickup and delivery is off site, a very nice shuttle van takes you once you finish the paperwork to pick up your car. You need to tag the location on Google so that you find it easily upon returning the car.

It was a great experience. We originally booked a compact SUV, but the trunk was too small for our luggage. The staff at the store suggested we switch to a sedan, and we only needed to pay the price difference. They were very helpful.

Airport transfers are very convenient

Not bad, diesel POLO, 16,000 kilometers, the car is in great condition and very fuel efficient. Picked up at Garenta airport, returned at the airport, super convenient. The 300 lira deposit was refunded to my account just 3 days after returning to the country.

When picking up the car, their store found a significant discrepancy between the order amount and the booking amount. With the assistance of QEEQ, we managed to pick up the car, but it took us 2 hours.

Overall, it's okay. The car is relatively new, and the pickup and drop-off were relatively smooth.

They gave me a note saying to refuel with gasoline, but the car was actually a diesel. Luckily, the gas station attendant didn't let me make the mistake. The system crashed when picking up the car, so I waited 2 hours to get the car. When returning it, no staff could be found and I waited almost an hour before someone showed up. Additionally, I was over 4 hours late and they charged me for an entire extra day.

Language barrier from both sides, but they were very patient.

The stuff very helpful and nice, good cars but the pickup outside the terminal maybe 2 min and they start to clean my car after i have arrived and let me wait 15 to 20 min , but definitely gonna choose them again.

Garenta cars are at some parking lot maybe 2 min away outside of the terminal which is not what EasyRentCars said “pickup-dropoff in terminal”

Good

Two identical-name visa/master credit cards are required to pick up a luxury car. This was not specified earlier. Fortunately, the rental service on-site helped me resolve it.

Overall, everything was good

Overall, everything was good