Superb. Easy, no hassle and premium car and service.

Waited over an hour to pick up the car, speechless

No comment

There were undisclosed potential taxes, but they were directly deducted. The rental showed 11,000 in the order, but more than 1,000 in additional taxes were charged. Very bad experience.

Had to wait for a while, but acceptable.

Extremely disappointed with the pick-up experience, had to queue (standing) for over 2 hours to pick up the car, no apology offered for waiting so long in line, by the time I got the keys and picked up the car it was close to 3 hours, I was only on vacation for 6 days so to have to spend almost 3 hours picking up a car rental would make me not want to use your service again if this is the acceptable level of service hertz is happy with. Since almost all rentals these days are pre booked and flight details given I can't understand why there would be a better system in place so people don't have to waste time standing in line for hours. I was so unhappy with this service, wouldn't use again.