First Time...not the last!

B.Bone

Canada

Reviewed: Sat, Sep 8, 2018

About Routes: 9.6 /10

Like: Location and shuttle are perfect....no need to rent at airport. This was almost the same experience...without the fancy counter.
Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Cedric Flynn

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Jul 1, 2018

About Routes: 6.0 /10

Every time the model I reserved is different from the one I actually get. If it will definitely be different, why let us choose the model? This is the biggest dissatisfaction!

P.Day

Canada

1 days rental

Large SUV | Dodge Durango or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jan 13, 2020

“Overall good. The inflexibility of EasyRent to help make a small adjustment is a concern”

About Routes: 8.3 /10

Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Sep 25, 2019

“It was an average experience.”

About Routes: 6.7 /10

They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.

About QEEQ: 8.0 /10

It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.

C.Zuluaga Giraldo

Canada

1 days rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Sep 11, 2019

“Worst experience ever”

About Routes: 5.3 /10

The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.