Rent a car it was easy and enjoyable thank you to all for everything

The Black staff member was very easygoing and hardly pushed for insurance, which was great. Hertz is much better than Swift. That company uses tricks and threats to make you buy insurance, refusing to proceed with the process and stalling until you demand to see the manager—it's all a pre-planned, ridiculous act.

The waiting time in line was very long, but the service was quite good. You need to allocate plenty of time for waiting. The car was upgraded to a GMC SUV, which was great. It was my first time in the U.S. and I couldn't speak English at all, but it was okay. QEEQ provided some customer service throughout the process, which was helpful. Not bad overall, I'll rent from here again next time.

The staff didn't explain anything about how to handle tolls, even though the drop off was in a different state. On the New Jersey Turnipike, I paid cash as I went along. Then a few weeks after I got home, a toll charge of $38.14 appeared on my credit card! I have no idea what this was for and would like and explanation and a refund!