Front desk staff were super helpful and patient, walking us through every term one by one. Since our English isn’t great, they even typed everything out in both Chinese and English on the computer, which made communication so much easier.

Very good

The pick-up and drop-off process was very quick, and the staff were extremely friendly.

There was an issue with pick up as the confirmation number sent to me by QEEQ related to Thrifty in the city for pickup and not the airport even though the pickup address was down at the airport. The young gentleman from thrifty was wonderful, he mentioned this had been a problem before amd was able to organise another car for me.

There was a problem with the confirmation number, my itinerary from QEEQ had the city as a pick up even through I booked to pick up from the airport, I had to send emails to QEEQ to find out what the problem was as I had discovered this when I spoke with Thrifty prior to getting on my flight and it was then that they said the confirmation number means pick up at the city, obviously Simone has entered the wrong code on the confirmation number.

Car is good and clean

Easy to arrange the booking of car. I will use this to book this next time