Excellent

Big shout-out to Europcar in Munich! We had booked a Volkswagen Touran for 5 people. When we arrived at the rental office and told the staff that we had 5 people and a lot of luggage, they immediately gave us a brand-new Nissan 8-seater diesel MPV that had only done 5000 kilometers. The car was super spacious, and it was incredibly comfortable for our group of 5! The staff was friendly and, although they tried to upsell insurance, they stopped once I mentioned we already had full coverage. Overall, this was a great car rental experience in Germany—very satisfied!

Very satisfied.

The rental company's response was fairly quick. Although they didn't provide the specified Passat, the Skoda also had very good luggage space.

Friendly, no pressure to purchase additional services. They even gave us a free car upgrade, a fantastic experience!