Excellent

The elderly German lady at the pickup counter had a terrible attitude. She was extremely impatient and even yelled when asked for details. The bill wasn't explained clearly; she just blurted out an amount and asked for card payment. The car provided was not the one I wanted. I requested a Mercedes-Benz C-Class but was given an Audi A3, which felt like a downgrade.

Overall, the car from the rental company was quite good, very new and easy to drive. However, there are a few points: First, my order did not include a GPS, but when I arrived at the airport, the staff didn't ask if I needed one and directly gave me a car with a GPS. They printed a receipt on the spot, and I didn't read it carefully before signing. That's my fault, and I ended up paying 66 euros for the GPS. Second, the return process was very quick. We checked for damages and signed off without confirming the mileage, but I took a picture of the odometer the night before returning the car. I only drove from the city to the airport on the return day, so I'm sure of the mileage. However, the rental company claimed the mileage was 200-300 kilometers more than my record, and I was very upset as I couldn't contest it. Since we didn't confirm the mileage upon return and I didn't sign anything, does the rental company just get to decide the mileage? Third, I had to pay a 92-euro fee for picking up the car at the airport. This was not clearly communicated by either the booking platform or the rental company, which was quite disappointing as it was my first time renting a car.

The deposit was withheld without explanation. I only realized it several hours later when I received a text message. When I asked about it while returning the car, they finally provided an explanation. The wait time was very long, it seems their business is too good.

Onewayfee was higher than on my booking. A climate fee was added why?!?

Like: The price was excellent so was the service.
Dislike: Was very pleasantly surprised at the vehicle. Very fuel efficient clean and great staff.