Confusion by Europcar HQ

J.Britt

Spain

Reviewed: Fri, Sep 29, 2017

About Europcar: 9.2 /10

Like: The service and helpfulness of all the staff at the local counter at San Javier Airport, Spain
Dislike: The error made by Europcar HQ, Madrid of taking the car payment(s) out of the wrong card account. Rang them and emailed them to no avail. In the end it was the very helpful staff at the local office at San Javier Airport office that sorted the situation for us. Cannot praise them enough.

Europcar

Murcia

Spain

Economy | Nissan Micra or similar

1 days rental

Relevant Reviews on Europcar in Spain

Arlen Tracy

Spain

1 days rental

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Sun, Sep 15, 2024

About Europcar: 10.0 /10

A large and well-regulated company. This time the car was diesel again, and I had to refill AdBlue along the way. However, the company reimbursed the cost in cash upon return.

About QEEQ: 10.0 /10

Jonathan Sawyer

Spain

1 days rental

Europcar

Sevilla

Spain

Reviewed: Sat, Oct 19, 2019

About Europcar: 6.0 /10

The staff in Barcelona had a poor attitude, didn't go through the handover procedure, and handed the car to us with an empty fuel tank.

Hubery Silas

Spain

1 days rental

Europcar

Madrid

Spain

Reviewed: Thu, Feb 20, 2020

About Europcar: 6.0 /10

The staff service was great, but for some reason, when we arrived at the store, they told us they didn't have the model we reserved and had to get it from another branch. As a result, we waited for an hour and a half.

J.Ford

Spain

1 days rental

Small SUV | Opel Mokka or similar

Europcar

Fuerteventura Airport(FUE)

Fuerteventura

Spain

Reviewed: Thu, Feb 27, 2020

“Travel made easy!”

About Europcar: 9.3 /10

Have hired from this company before and one of its main advantages over other competitors is the lack of queuing! It may be about £30 more expensive, but I would rather pay this premium, than have to wait for up to 2 hours (as have experienced in the past!), just to get a 'cheaper' deal!

About QEEQ: 10.0 /10

First time I have used this and it made the whole hire process so much easier - I had peace of mind, I knew exactly what was already covered in the hire agreement. I actually think that this made a difference at the car hire counter because, unlike last time, no one tried to sell me additional cover! Hence, I knew what I was paying at the outset and there were no hidden extras!