Confusion by Europcar HQ

J.Britt

Spain

Reviewed: Fri, Sep 29, 2017

About Europcar: 9.2 /10

Like: The service and helpfulness of all the staff at the local counter at San Javier Airport, Spain
Dislike: The error made by Europcar HQ, Madrid of taking the car payment(s) out of the wrong card account. Rang them and emailed them to no avail. In the end it was the very helpful staff at the local office at San Javier Airport office that sorted the situation for us. Cannot praise them enough.

Nissan Micra image

Economy | Nissan Micra or similar

1 days rental

Relevant Reviews on Europcar in Spain

Solomon

Spain

1 days rental

Reviewed: Sun, Oct 13, 2024

About Europcar: 8.0 /10

Overall, it was okay. The staff was slow with their procedures, taking almost half an hour to complete the paperwork. The reserved car model was not provided, and instead, they gave a BMW 3 Series Touring.

Amos Ella

Spain

1 days rental

Madrid–Barajas Airport(MAD)

Reviewed: Sat, Dec 15, 2018

About Europcar: 6.0 /10

Bernie Faraday

Spain

1 days rental

Palma De Mallorca Airport(PMI)

Reviewed: Sat, Jun 23, 2018

About Europcar: 10.0 /10

Service attitude was decent. Our flight was delayed until midnight, as were many others, but we still got our car without any nighttime service fee.

About QEEQ: 10.0 /10

V.Kharitonov

Spain

x2
x1
x2
x2

28-day rental

Intermediate | Kia Niro or similar

Vilanova I La Geltru

Reviewed: Fri, Mar 8, 2024

“Got a new electric Renault Megane. Excluding range is a very nice car”

About Europcar: 8.0 /10

Would be nice to see the exact model or at least the range I will receive booking an electric car.

About QEEQ: 10.0 /10

I.Ford

Spain

x6
x3
x3

7-day rental

Mini Van | Volkswagen Touran 7 Seats or similar

Palma De Mallorca Airport(PMI)

Reviewed: Tue, Aug 25, 2020

“Very easy experience.”

About Europcar: 9.0 /10

Very easy process; friendly staff.

About QEEQ: 8.0 /10

Straightforward booking process.

map-big