Second day I could not start the car. I called them back and they said sorry we are under staffed.

I booked a sedan but got a hatchback. The service was okay, but there were long lines when picking up the car. Just so you know, you don’t have to queue when returning the car. By the way, I ran into a really frustrating issue: I booked a car with this company through Zuzuche in early February and paid the full amount, returning the car on time. But in early May, they charged me $400 without notifying me. Unreal!

Customer service was just okay Pick up service from airport was very poor

The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.

The app is easy to use. Will continue.

All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....

Simple, easy, convenient and best deal offered.