Second day I could not start the car. I called them back and they said sorry we are under staffed.

We waited 40 minutes for someone to pick us up, but when we were about to get in the car, it drove off. We called the rental company and waited another 15 minutes before another car arrived. We have rented from this company twice. The first time, we returned the car at 8:00 AM, but there was no one at the lot. We left the keys on the counter and had to take a taxi to the airport ourselves. The second time, when we returned the car after coming back from Banff, no one attended to us for a long time. We handed over the keys and were told we could leave. I insisted on a proper check and signed confirmation that there were no issues. The gas tank was empty when we picked up the car.

The instructions were unclear, and it took half an hour to pick up and drop off the car.

The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.

The only thing that could have been better was the instructions to find the shuttle to take to the rental center

The car was damaged on every corner. It had a bad humid smell on the inside. The trunk bed was wet when we got it and it didn’t dry the whole week we had the car. The smell probably came from there. Both front lights were burned. We figured it out while driving in complete darkness... thank god the high beems still worked. I didn’t have a problem with the car mechanically. The shuttle from the airport to Routes and back was quick. Overall, I would say it was an ok experience since we paid about half as other companies were charging. Just don’t expect the highest quality of car.

I activated the price drop and didn’t get a new booking less expensive. Would’ve been nice.