Second day I could not start the car. I called them back and they said sorry we are under staffed.

While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.

Reviews read were sometimes terrible but the price difference was huge. So we paid for the extra insurance and took a chance and everything was really very good. Apparently Routes rules are really strict so perhaps be careful about the T&C's. We would definitely use again if the prices stay low. They don't actually have any Nissan Pathfinders but the big Dodge was fine.

Ridiculously slow service both upon arrival and departure was even worse It took over 45 minutes from the time we dropped off vehicle b4 the shuttle driver arrived to bring us to the airport

Good people and good service

Good

Very weird business, very short staffed and poorly organized. A lot of people on both visits were basically panicking by how bad it was.

Seemed easy and smooth!