overall, positive

Very satisfied.

Both picking up and returning the car were smooth. They didn't push additional insurance once we informed them we purchased full insurance through the QEEQ website. The car's condition was excellent.

It was alright. The car was downgraded and wasn't the model I booked, but that wasn't necessarily Enterprise’s fault. Next time, I'll book directly on their website. They didn't provide a GPS, but they taught me how to use my phone's navigation via a data cable connected to the car's screen. The tire pressure might have been too high, as the car kept prompting me to check it, which made me nervous. I called the store staff and was asked to send an email with photos, but I never got a response. Fortunately, there were no further issues until I returned the car.

The staff at the rental company were very friendly. Although they did promote some additional services, there was no hard sell or forceful tactics. Since I returned the car after closing hours, there was no extra charge. They even called me the next day to confirm that everything was fine with the vehicle. Excellent service!

Excellent customer service and good value for money. Car was in great condition.

Easy to use. More prominent placement of car pick up and drop off information would have been useful.