Only the booking time cannot be changed, such as to shorten the day when planned schedule changes.

This time I rented a car from BUDGET, and compared to others, they asked more detailed questions and the registration process was more comprehensive. There was even a staff member providing instructions beside the actual vehicle. Overall, very satisfied.

After calling at the airport, we waited an hour for the shuttle to arrive.

After booking, I received the pickup voucher. When I arrived and called, they asked where I was from. I said China, and they immediately said they wouldn't give me the car because I was from China. I immediately complained, saying firstly, you didn't inform of this condition before booking, and secondly, isn't this blatant discrimination? When escalated to the manager, the manager said we just don't rent to you. You should get a refund from the booking platform. This is truly ridiculous.

The location is a bit far from the airport, about a ten-minute drive.

I am still waiting to be reimbursed for my deposit two weeks later