Excellent

Had to wait for 15 minutes, no upselling, but the additional airport construction fee was as high as 15.6%. Don't trust the fees suggested during booking that should be paid on-site.

An African American insisted on an international driving permit, saying it was mandatory to rent a car. Chinese and Hong Kong licenses were not accepted. I requested a different service representative, but he refused. Finally, a Caucasian woman intervened and reproached him before allowing the rental.

The service was quite good, just the waiting time was long.

The rental fees at Hertz are relatively high.

Like: We were offered an upgrade to a 2018 Volstwagon Passat which had more leg room and trunk space than the booked car. We were very happy with the fuel efficiency, how the car drove and quality of the vehicle.
Dislike: We were under the assumption that Hertz would fill the tank for us at their discounted rate, however didn't know that they would charge us for a full tank regardless of how much fuel was in there.