Good

最大手で同カテゴリーの車の選択肢が多いのが良かったです。普段乗り慣れている日本車メーカーからコンパクトカーが選べたので、とてもいい感じでした。

国際免許事前取得不要となったので、最近はもっぱらQEEQ経由でHERTSかDOLLARを借りています。 必要に応じてwebで追加保険にも入れるし、翻訳免許の作成手順もいろいろ便利で助かってます。

When confirming the booking, they upgraded the vehicle without my consent and charged me for the upgraded vehicle. They also lied to me, saying that my booking included insurance. When I checked the amount, they told me it was just a deposit and not to worry.

It turned out to be very expensive with many additional charges under various guises. Not very honest.

The service staff at the store was really infuriating. There was a bit of forced selling, asking me to upgrade my insurance. I initially said no, but he directly added it to the bill. Fortunately, I noticed it and saw there was a $200 deposit and $52 insurance charge. I told him I didn't want either of them, and although he reluctantly removed them and gave me a new bill, the bill indicated a $200 charge. But after I signed, I found my credit card was still charged $252. I am so mad. I've had a good impression of Zuzuche, and this is the fifth time renting through them and the fourth with Hertz. This is the first time I've had such an issue. Can someone help me file a complaint? I want my money back, and the receipt is in the pictures attached.

Kept promoting different insurance