Very quick and painless

The line was quite long and the processing speed was slow.

There was an issue with pick up as the confirmation number sent to me by QEEQ related to Thrifty in the city for pickup and not the airport even though the pickup address was down at the airport. The young gentleman from thrifty was wonderful, he mentioned this had been a problem before amd was able to organise another car for me.

There was a problem with the confirmation number, my itinerary from QEEQ had the city as a pick up even through I booked to pick up from the airport, I had to send emails to QEEQ to find out what the problem was as I had discovered this when I spoke with Thrifty prior to getting on my flight and it was then that they said the confirmation number means pick up at the city, obviously Simone has entered the wrong code on the confirmation number.

When I picked up the car it had lots of dents and marks however staff assured me that they were aware and I would not be charged.

Very good.

Wait so long time to pick up the car but overall the experience was good.

Lovely staff at launceston airport. Even gave us a free upgrade which made our day