Record go were absolutely terrible. Car offered not SUV and too small. Cost us to upgrade

Highly satisfied. Although there was a minor issue, it was resolved smoothly after communication between the platform and the rental company. Everything went well.

Satisfied

Overall very good, the car was in great condition. I got an MG SUV, and there was a no-liability insurance included automatically. If you don't need it, keep an eye out. I thought it was part of the deposit, but it's acceptable.

Overall service was quite good, and the car's condition was decent. However, Barcelona is more suitable for smaller cars, this one was a bit wide, especially for turning in parking garages. The deposit from this rental company is extremely high, up to 1200 euros. The staff will recommend buying full insurance for 92 euros to avoid the deposit, but if you refuse, they won't push it. This full insurance seems to be a standard price because later in Tenerife, I rented directly from Hertz and full insurance was also nearly 90 euros. Additionally, there's a 108-euro deposit for a full tank of gas, which must be charged to the registered driver's credit card and cannot be paid in cash. At that time, my credit card reached its limit, so I had to buy the full insurance. Adding the full insurance purchased on QEEQ, I ended up buying insurance twice.

Terrible customer service and unhelpful rude staff.