Appalling customer service from Easirent.

Works well

Car was good but had not been cleaned inside or out. Location is very hard to find on return. Google and website needs updating! Staff were excellent.

Car was fine and staff very good. The only downside is that you have to take the shuttle bus to collect the car. We were lucky to pick up a bus as soon as we got outside the terminal. Free service but takes around 15 minutes to get to the pickup point. Not so bad on return as it was daylight and we new how long it would take. We would use the company again as the difference in price made it worthwhile.

The worst car service ever. We would like a refund. 1)nobody came to pick us up from Edinburgh station or took our calls so we had to take a cab till the pick up point. 2)when we reached our car was not available and we had to wait 2 hours to finally get the car and leave 3)because of the late car arrival we had to pay extra to check out from the hotel 4) as suggested by the guy who gave us the car, my father - sent a complaint emails to the manager who never replied and did nothing about it. 6) we are also having a major problem with the left top car tyre since the first day. Every few km we need to stop at a gas station and fill it in. We were in the middle of mull with no gas station around and the tyre was very low in air so we couldn’t go on. Luckily for us a gentleman passing by in his car was a mechanic and he had a pump and stopped to help us out. 7) finally, this whole car rental company had been quite a disaster for us we and we didn’t even get an apology in return.

Like: Price was so good I wondered what the catch was. There wasn’t one!
Dislike: Wait at airport was a big long and would have been unpleasant if wet. But can’t grumble as other car hires were off site too. You need to correct the phone number on confirmation email as it is incomplete