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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

Wendy Wordsworth

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Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Reviewed: Tue, Aug 7, 2018
About Easirent: 10.0 /10
An excellent company, very punctual and professional. Just bring your driver's license, passport, and a credit card under the same name as the driver's license, fill out a form, and it's done in ten minutes.

View more >
Economy | Ford Fiesta or similar
Easirent
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Sat, Jun 15, 2019
“Let down by sofa's in reception area as covers were ill fitting and untidy”
About Easirent: 10.0 /10
Sofa's were untidy as gave wrong impression as they did not reflect the rest of the service by Easirent.
About QEEQ: 10.0 /10
EasyRentCars found car hire at great rate.

s.ramaswamy

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Compact | Fiat 500l or similar
Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Wed, Mar 6, 2019
About Easirent: 2.3 /10
Absolute cheats..had a full insurance bought while booking..still charged 180 pounds without informing me..later said that I shud have read all the terms b4 signing...strangely enough the receipt does not show the amount anywhere..just a tick where it says need full insurance..

C.Fila

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Compact | Hyundai i30 or similar
Easirent
London
United Kingdom
Reviewed: Tue, Feb 19, 2019
“ABSOLUTELY DISGUSTING WITH THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE”
About Easirent: 3.7 /10
I didn't get the car that I booked online. The choice they gave me on the spot was to upgrade to a car that was so huge I wouldn't have been abled to drive it, or a smaller car that had a broken rearview miror and was absolutely disgusting. There was grease all over the car and was smelly. I logged in a complaint with the guy who gave me the car at your London office and he said he will speak to the head office to get me a refund or a discount on my order it was three days ago and I am still to hear from him. The most horrible experience of my life renting a car. Next time I will stick with Europcar or Avis!!! On top of everything I had to wait 45 mins to that car because they couldn't give me token to leave the car park.

J

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Compact | Fiat 500l or similar
Easirent
London Luton Airport(LTN)
London
United Kingdom
Reviewed: Fri, Jan 25, 2019
About Easirent: 8.0 /10
Excellent staff who made it a quicky and easy process - Kingston was a true professional as was the fella who helped me check the car outside. My only low score was the cleaniness. IT was perfect throughout exceot for the in the cup holder under the radio there was some spillage so it was filthy wth some stikcy drink grime.
About QEEQ: 10.0 /10

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