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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

Christian Kingsley

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Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Wed, Sep 6, 2017
About Easirent: 6.0 /10

Rachel Gately

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Economy | Volkswagen Polo or similar
Easirent
East Midlands Airport(EMA)
East Midlands
United Kingdom
Reviewed: Thu, Feb 6, 2020
“Friendly and helpful staff, will go back again.”
About Easirent: 9.7 /10
Very friendly and helpful staff. Easy in and out process.
About QEEQ: 10.0 /10
Easy and speedy process.

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Economy | Ford Fiesta or similar
Easirent
Belfast International Airport(BFS)
Belfast
United Kingdom
Reviewed: Fri, Sep 20, 2019
“Stressful due to above comments”
About Easirent: 8.0 /10
The car should have been fully inspected before I arrived and any damage noted rather than making me do the inspection and risking missing something
About QEEQ: 10.0 /10

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Mini | Toyota Aygo or similar
Easirent
Belfast International Airport(BFS)
Belfast
United Kingdom
Reviewed: Wed, Jun 19, 2019
“Never again”
About Easirent: 8.0 /10
Extremely pushy on upselling insurance. I do a lot of driving and hire a lot of cars yet even I was beginning to question whether I might need extra insurance. It was not a pleasant experience and other people less confident or who couldn’t afford the excess would have been scared into buying it and increasing the cost to five times the original price! I would rather pay more to one of the “big” companies who accept ‘no’ to do I want extra insurance and not worry about the car the whole time I had it. I was told that it would be, I think around the £100 mark plus £75 for every stone chip... I was visiting friends for an enjoyable weekend not having to worry about the state of the roads, the road to the pick up place is a joke! Not again. Not for me thank you.
About QEEQ: 7.0 /10

E.Sonameah

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Mini Van | Volkswagen Touran 7 Seats or similar
Easirent
Manchester Airport(MAN)
Manchester
United Kingdom
Reviewed: Thu, Feb 28, 2019
“Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendl”
About Easirent: 7.0 /10
Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.

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