Appalling customer service from Easirent.

J.S

United Kingdom

Reviewed: Tue, Sep 21, 2021

About Easirent: 6.0 /10

I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.

About QEEQ: 8.0 /10

Mini | Fiat 500 or similar

6-day rental

Relevant Reviews on Easirent in United Kingdom

C.Brun

United Kingdom

1 days rental

Standard | Volkswagen Passat Estate or similar

Easirent

Heathrow Airport T5(LHR)

London

United Kingdom

Reviewed: Sun, Sep 29, 2019

“Great service but employees overwhelmed with customers Pick up location hard to find and secluded.”

About Easirent: 7.0 /10

Car was very dirty on exterior. Employees did not have time to clean it up since demand is too high. Not their fault.

About QEEQ: 8.0 /10

Gordon

United Kingdom

1 days rental

Intermediate | Vauxhall Insignia or similar

Reviewed: Wed, Jul 24, 2019

“Good overall value”

About Easirent: 9.0 /10

Hired car with no problems

About QEEQ: 10.0 /10

Easily booked on line

D.Martin

United Kingdom

1 days rental

Mini | Fiat 500 or similar

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Liverpool John Lennon Airport(LPL)

Liverpool

United Kingdom

Reviewed: Sun, Mar 24, 2019

“Do not rent from this company.”

About Easirent: 6.3 /10

Total scam operation. Was charged £260 for a tiny, barely visible scratch at the end of the rental period (photos attached). Also, a huge deposit was taken on our card at the beginning (£1500), as well as a gas deposit (£95), very surprising. Difficult to find office, chose to walk instead of paying the £3/per person shuttle fee. Office was small, cramped, univiting. Not recommended in anyway.

United Kingdom

1 days rental

Mini | Fiat 500 or similar

Easirent

Manchester

United Kingdom

Reviewed: Sun, Feb 24, 2019

“Advised that the £1500 deposit would be held for 4-6 weeks due to MasterCard - this is illegal.”

About Easirent: 4.3 /10

Car was dirty, and customer service non-existent - very mixed messages and didn’t put me at ease especially when he said the deposit would be held for 6 weeks and that this was a decision of MasterCard. We know this is illegal.