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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

Elsa Camp

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Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Tue, Aug 7, 2018
About Easirent: 10.0 /10
The shop is small, but the service is acceptable.

Mallorca

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Intermediate | Kia Optima or similar
Easirent
Gatwick Airport(LGW)
London
United Kingdom
Reviewed: Wed, Sep 25, 2019
“Cheap car hire from Gatwick”
About Easirent: 8.0 /10
They only had a nine seater minibus for me when I’d booked a medium sized car but luckily one was returned late so I didn’t have to drive around London in a minibus! Counter staff were good and I enjoyed driving the Renault Captur. Rental was cheap but Easirent was hard to find and you need to allow an hour to get there from Gatwick Airport. I’d use them again now that I know where they are and how to get there!
About QEEQ: 8.0 /10
Never use anyone else for your car hire booking!

L.Wen Rong

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Mini Van | Volkswagen Touran 7 Seats or similar
Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Thu, Jul 25, 2019
About Easirent: 3.3 /10
Worst ever service experience

View more >
Mini | Toyota Aygo or similar
Easirent
Exeter Airport(EXT)
Exeter
United Kingdom
Reviewed: Tue, Jul 23, 2019
“Fine.”
About Easirent: 6.7 /10
When I called for pick up I was told where to wait and that 'Colin' would meet me there but was not told what vehicle he would be in and when he arrived (after over half an hour's wait) he did not introduce himself, show any identification or any proof he worked for Easirent. As a lone female this was un-nerving and I was fortunate another customer was picked up at the same time so I was not alone in the car with this stranger going to an unknown destination. Within an hour of picking the car up, a warning light came on about tyre pressure. I checked these myself and when I called the office to report it, they advised it was a known ongoing problem but had not informed me about when I collected the car.

S.Daley

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Economy | Ford Fiesta or similar
Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Thu, May 9, 2019
“Great!”
About Easirent: 9.7 /10
We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.
About QEEQ: 10.0 /10

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