4 days rental

Very satisfied

Europcar is a large car rental company with many locations, a wide range of vehicle options, and flexible pick-up and drop-off services. You can smoothly pick up the car using a mainland driver's license along with the translation booklet. Since I booked with their full insurance package, there was no upselling at pick-up, and even when the side mirror had a scratch upon return, no charges were applied. If you're driving across countries, you need to inform them during pick-up, and it usually costs about 10 euros extra per day. Because my flight landed late, the Mini Countryman I reserved was unavailable, so they gave me a plug-in hybrid Mitsubishi instead. The car was larger but had a smaller gas tank and slightly higher fuel consumption. If you're renting a car in Europe, I suggest opting for a smaller car as it's easier to drive and park in cities, and fuel and toll costs are lower. For Europcar, consider choosing an Audi A3 to ensure you get a luxury brand vehicle.

Picked up the car as scheduled, chose a Volkswagen Golf, but ended up with a black sedan Opel full of scratches. Girls wanted a smaller car but they said none were available. Spent over half an hour documenting the damages. Later had to change the car due to a flat tire, got transferred to the train station location where they had more cars. We asked to preview the replacement car and they showed us a picture. However, we ended up with a small Citroen with only 15,000 km, which was different from the picture. The trunk was small and didn't seem as good as the Volkswagen Golf. Language barriers complicated things, but the staff was patient in resolving the issue.

The promised car Mercedes MB class was not available and we were offered Audi Q2 at an additional cost. Since, both fall under intermediate category to the best of my understanding, I would like to know the rationale for additional charge. Otherwise the booking and pickup process was fine. The drop-off was smoother as at the time of pickup, the person was not readily available.

The portal was user friendly and showed options that were not available at other sites. I am happy with the services and would like to book again. One thing that can be done better is the inclusion of filter of vehicle transmission and refinement of existing filters.