I'm glad I gave QEEQ a try

It's a bit disappointing not to get the car model I wanted. Overall, the pick-up process was quite fast. The service was acceptable, though the service fee for highway tolls seemed a bit high.

Very good.

Insurance was bought online, but they still insisted on purchasing insurance at the store.

The platform had already prepaid the full rental fee, but the pickup store showed no payment had been made. This caused us to be unable to pick up the car, completely disrupting our travel plans!

Hertz's service is very standardized, but the efficiency of car pickup is not very high. I waited for an hour at their Union Square location to get the car. The vehicle had less than 5000 kilometers, was clean and very new. However, I booked an Altima Classic online but received a Versa Classic instead. Not sure if these two cars are considered 'same class,' although the latter was sufficient, its power and space are noticeably less. It's worth mentioning that the car return efficiency was extremely high. At the huge Hertz return area at Los Angeles airport, the staff checked the car in 2 minutes and then a shuttle bus took me back to my hotel near the airport. Overall, quite satisfied.