Really good car, v easy drop off

After driving 70 kilometers, the car had engine trouble on the highway. Contacting them to exchange the car took five to six hours, with different customer service representatives each time. They only knew which car we rented but nothing else, requiring us to explain our situation repeatedly. Agreed solutions with previous representatives were not recorded or implemented. It took getting angry with the last representative to have them finally arrange a hotel for us and a car for the next morning. Ultimately, we had to find our own way back to the hotel.

Good

1. We booked for August 20th at 10:00 AM, arrived at the Avis store at 1:30 PM, and were informed that our reserved Benz C series was unavailable. After negotiating, we were given a Benz E series, and the total price skyrocketed from EUR 671.58 to EUR 1267. Admittedly, we were late, but Avis gave no notification or confirmation. Avis's response was that our reservation was made through a third-party site, and they couldn't contact us. As customers of the third-party (zuzuche), it felt quite disregarded. Despite no order cancellation, we were still forced to upgrade. Just a heads up: timeliness is crucial when picking up a rental car, not exceeding the booked time by more than 2 hours. Also, third-party sites won't call to confirm. 2. After getting the Benz E, in a French town, the car was broken into at a public paid parking lot. We called the third-party site and were directed to contact Avis directly. After a 40-minute drive back to Avignon, we paid around EUR 250 for the damage and got a new Benz E. However, it made a constant creaky noise within 5 minutes of driving. Upon returning to Avis and consulting, they claimed the noise was due to brake pad friction and was normal due to hot weather. This persistent noise didn't make us feel safe, and we requested another car. Avis only had this creaky car available and insisted we take it. We didn't dare to drive it. 3. With no other options, we were eventually given a 5-seater Renault but still charged the Benz E price. Our total expenditure was EUR 1267 + EUR 250.

The pickup process was very quick and procedures were efficient. This included the return, where the car was inspected, we said thank you, and left. At the counter during pickup, they recommended the Fuel Up Front Option, which meant we could return the car with an empty tank. We thought it was reasonable and bought it. However, returning the car with an empty tank wasn’t as easy as expected, though it was convenient. Also, the counter staff didn’t inspect the car with us during pickup. After inspecting the car ourselves, we found some scratches and had to go back to have them noted in the contract, which wasn’t very satisfactory.

Like: Short walk from terminal, staff was quick and sufficient