Very easy

The store at Charles de Gaulle Airport is very inefficient. One female staff member was inexperienced and spent half an hour assisting one customer, which caused us to wait nearly an hour and a half to pick up our car. The vehicle was in good condition, but returning the car was extremely inconvenient. The return process required us to park in the designated parking lot at the store, but the signage was very unclear. We spent over an hour driving around the airport to find the entrance. At one point, we mistakenly entered another parking area, so we went to the store to seek help from the staff, but they were very indifferent and refused to assist. They simply told me to resolve the issue with the parking lot myself. Eventually, I managed to handle it, but the overall experience was poor. Two years ago, I rented a car at Nice Airport in France, and while their efficiency was also not great, the service was better compared to Charles de Gaulle. For this reason, I strongly do not recommend domestic friends to rent a car from this company. Additionally, I had purchased comprehensive insurance, but during pick-up, they still tried to sell me insurance, claiming that their company system showed I only had basic insurance and that the comprehensive coverage was purchased through the platform's app. I refused, and thankfully, the app I booked through had provided tips about this beforehand.

Cannot pick up the car in advance

They provided us with a car that had many issues, and the explanation was not thorough

Very Hard to join the office by phone. Easier by email but slow.

Bien que l’accueil fût bien l’attente était longue au guichet et nous avons été pressé lors de l'état des lieux de la voiture.