All good as above

All good as above

良いコンディションの車でした。返却もスムーズ。返却時にキズや凹みの同時チェックがなかったのでその点は心配ではある。

素晴らしいです‼︎

I booked an automatic SUV for 10 AM. When I arrived on time, they gave me a small car without consulting me, which couldn't fit my three large suitcases. When I asked for an SUV, they told me they had no other automatic cars available and the only option was to wait for someone to return one. I ended up waiting until the afternoon, and even then, they were slow to check and clean the car. After several reminders, I finally got the car past 2 PM, meaning I waited over four hours. There was no apology at any point, making it a very unsatisfactory experience. Overall, it was a terrible experience.

Since the staff did not provide the postal code for the drop-off location in writing, it was quite troublesome to return the car at Heathrow Airport, almost causing a missed flight. Hope this can be improved.

Drop off was a bit stressful and confusing.