The service was good. At the time of pick-up, they didn’t push me to upgrade the car model or purchase insurance. They simply asked once if I needed insurance. Returning the car went smoothly, and the inspection took less than five minutes. However, there was a small issue. I had booked an automatic MG 3, but when I went to pick up the car, the staff mistakenly gave me a manual Citroën. I didn’t realize it at first and loaded my luggage into the car. Only then did I notice the error. After explaining the situation to the staff, they immediately replaced it with the automatic MG 3 I had originally booked. It didn’t feel intentional but rather an oversight by the staff. Additionally, while waiting for the rental company’s shuttle at Heathrow Airport, there seemed to be some issue with the shuttle service. I waited for over 20 minutes while shuttles from other rental companies made multiple rounds before Budget’s shuttle finally arrived. I almost missed my reserved pick-up time. One more thing: the car I was given had a license plate with the letter "O" in it. The letter "O" and the number "0" are very hard to distinguish, and the rental company didn’t clearly specify whether it was an O or a 0.

the staff was amazing. I did not have to wait at all. the car was impecable and they were very helpful over the phone when I needed to extent an extra day. super recommended!

The price drop protector was awesome, the booking process very straightforward AND LOVE THE FEATURE ABOUT EARNING POINTS

We got the exact car indicated and good value

Really nice customer service staff who made sure everything was to plan

Great app with easy use

Like: The service was brilliant, the staff were some helpful and friendly. I don't think I could say anything negative about the overall experience. Very happy customer.
Dislike: I'm not sure if it is a negative or not but the staff are so laid back that when I found a dent on the car at pick up they said it's something that happens and ticked it off my form and not theirs. I wasn't picked up on it at drop off though so I guess they are all fairly level headed with the process of it all. Very happy with everything!