Great car seem less service.

The attitude was quite good.

The reserved car was not available when we arrived at the store. We were given two options: a free upgrade to a Mercedes Benz van or a small manual car. On the narrow streets of Spain, driving the Mercedes van was impossible, and with two large suitcases, we couldn't fit our luggage in the manual car. Essentially, we were given two unusable options. After almost 3 hours of back-and-forth communication, they finally agreed to get a car from another location, and our luggage could barely fit. The car we got was a downgrade (a small Kia), but it only cost us 20 euros less. The entire process was extremely frustrating, and if it weren't for our necessary travel plans, I would have canceled the rental right then and there.

Terrible experience! Do not rent a car here. There are many traps in car rentals in Spain, so be warned! The rental company targets Chinese customers and pushes various additional services on you. If you don't accept, they will start to trick you! First, they insisted that I use my own chip card, and using my wife's card would cost an additional 200 euros for an additional driver fee. After repeatedly complaining to the rental agency and sitting in their office to protest, they finally accepted my card, proving it was always possible to process. Moreover, when picking up the vehicle, it felt like they just handed me a car and left. The car had only half a tank of fuel and numerous scratches, and they only responded that they had records when I raised these issues. When returning the car, there were indeed problems—they charged me for a full tank of fuel costing over 40 euros. Due to the pre-existing scratches, they almost tried to scam me for damages, but after repeated explanations, they let it go as the scratch was short. Lastly, I left my car charger in the vehicle; when I went back to retrieve it, they claimed not to have seen it. My wife later remembered seeing an employee take it but didn't react at the time! Throughout the entire ordeal, the car rental platform provided almost no support. Customer service was slow and unhelpful! I hope future customers see this review and take precautions. Don't fall into their trap and cause yourself trouble!

The service was very good. However, the return location was underground, and neither QEEQ nor the rental company mentioned this. I spent nearly an hour circling around Plaza de España and still couldn't find it. In the end, I had to park the car on the roadside and call their staff. They sent someone to pick me up, and that's how I finally found the place. But by then, I didn't have time to refuel the car, and I was fined 18 euros. The rental company staff also admitted that their return location is very hard to find, with only a small sign at the entrance of the underground parking. Moreover, there used to be two entrances, but now only one is open. They expressed their helplessness about the situation as well. You definitely can't find it just by using GPS. While I was handling the return procedures, several people called to ask how to get there.

Went to pick up the car in the morning, waited for a long time for a staff member who said the computer was broken and couldn't process it. They told me to go to another location. After running back and forth, they said I should have picked it up yesterday.