Outstanding

The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.

Waited over an hour to pick up the car, and the vehicle provided was different from the one booked.

Quite good.

The car pick-up process was extremely slow. It took an hour to get a signal on the POS machine. The staff told me that in case of any accident, I must first pay Hertz £1500. They also pushed additional local insurance at £23 per day. It seems that domestic insurance with low coverage is not very helpful.

booked a caddy van but did not have one down graded me to a petrol corsa ended up costing me more in fuel than it would of in the small van as i have a company fuel card thats why i wanted a diesel