I arrived earlier, but due to the volume of customers could not pick up a car. Even I put a note that early arrival is very possible I still had to wait for almost 3 hrs. To pick up a car 30 min before the booked time I had to take a bigger car and got charged more than I planned. Otherwise, it is a busy place and the staff did their job but I did not feel that they wanted to make an extra step to help. The windshield was dirty, the car itself was clean but it is a minor issue.

Comment expliqur que je loue une voiture a 38 euros et je paie 117 + 117.51 je ne comprend pas ce que dis le prepose... bref, on me rembourse apres la location 117 euros, ca devait etre une caution?...

tout s est bien passé

GoldCar is a FRAUD. I said clearly I am not interested in buying extra insurance. they took money from my credit card without my consent for insurance I never wanted. they do not even answer my emails. I will report it to police ASAP.

The counter staff at the airport spent almost 15 mins PER client, trying to sell them insurance! The staff were so rude that two couples ended up tearing up their booking and instead got a taxi! Then they added on 73 euros for fuel, a deposit of nearly 1200 euros (for a small car) and when we said that was not in our Tcs and Cs, they became aggressive and said we do not have a contract with you, take that up with the broker, they have nothing to do with us! Everyone in the BIG queue (because they were so busy insisting people did not have the right insurance and they needed to buy theirs!) was complaining about the hidden costs and the rudeness of the staff, in particular the Supervisor. I asked for a complaint form and they would not let me leave the window to fill it in! NEVER AGAIN WITH THESE COWBOYS!

bad