Very satisfied

The car rental company didn't recognize the international driver's license provided by Zuzuche, and we were stuck for half an hour. Luckily, I had a notarized translation prepared, but then they said it wasn't recognized because it was from a Hong Kong notary. They claimed that Hong Kong is Hong Kong and mainland China is mainland China, despite the first page of the document clearly stating that the legal effect applies to both. Eventually, after requesting the supervisor and waiting for more than half an hour, I managed to persuade them. This was the most disappointing part of the trip. Zuzuche and the rental company should ensure mutual recognition before confirming orders. Fortunately, I had prepared the notarized document just in case. However, being lectured about the difference between Hong Kong and mainland China in a foreign country was absurd and nauseating.

The store was relatively easy to find. We arrived early, but they open at 8 am, so we had breakfast at the airport. Overall, it was okay. They recommended various insurance options, but if you bought full insurance with QEEQ, you don’t need extra.

1st of all the car I booked was BMW X5, what I got was VW Tiguan. no way they are similar. At the counter there were many customers for the 2 staff available at that time. they were good but we had to wait about an a hour to get the car. also I paid for full coverage insurance, yet they charged me again for CDW and Theft Waiver.

I think the word similar should state what are the similar cars to the mentioned one, so we are aware of what can be expected.

It took ages to collect the car, staff was rude and constantly try to cross sell and up sell other insurance package and car upgrade etc.

They are perfect.