Fenomenal

Fantastic service. Had to cut our trip short due to family issues and Clara couldn't have been more helpful at the drop off.

This car rental experience in Spain was the worst I've ever had abroad. Firstly, I booked a Mercedes E-Class luxury sedan, but they gave me a DS7 in poor condition instead. They insisted it was a car of the same class and that it was the last car available at the location, so I had to take it or wait a day or two for another car, which felt like a complete scam. Secondly, the service was incredibly arrogant. Even though I booked to pick up the car at 10 AM, the staff refused to open the doors for me. I waited from 9:30 to 12:30 to get the car, and the entire process was slow. Additionally, the car I received had a tire malfunction warning, and the staff insisted it was normal, causing the car to wobble for the first half of my trip. I had to visit several other branches in different cities to barely fix the issue. When problems arose, the store did nothing to help and pushed all responsibility to the rental company, resulting in delayed handling of any emergent situation. Overall, this experience deserves a negative review for the rental company.

The service was good, they were patient in answering questions and didn't aggressively sell insurance.

The staff at the Madrid pickup location had poor English skills, making communication difficult. We had booked a Renault Scenic automatic, but there were only two cars available when we got there. One of them was a local brand with a manual transmission, so there was really no choice. We ended up taking an Opel-badged diesel Mokka, which was in good condition with only 5800 kilometers, almost new. We found the return location on our own, initially going to the pickup point (pickup and return were at opposite ends of the airport) and mistakenly entering a paid parking lot. Fortunately, after asking for directions, we were able to return the car smoothly. Additionally, this rental company directly deducts a deposit, which is refunded after the car is returned. The refund process was relatively quick.

Very happy with the service

Very happy with the service