Hassle free car rental

The car pickup was smooth, the vehicle was new and equipped with CarPlay. It had a high chassis but a compact size, making it suitable for small roads in the UK. The price was reasonable. We purchased QEEQ insurance, but they still promoted the rental company's insurance. During signing, they pre-selected it without asking, and when we requested to remove it, they claimed to have done so but actually didn't. Upon returning the car, we noticed the insurance fee was deducted. After contacting the staff present that day, they admitted the mistake and canceled it.

Satisfied

Dissatisfied. The order clearly stated that the one-way fee was included, but upon arrival, I was asked to pay it again. They said that although it was included, it hadn't been paid, which is purely misleading! I ended up paying over 100 RMB more than what was listed in the order. Additionally, the questions asked by the staff and the forms to fill out were too cumbersome, many of which had already been filled out online. This wasted a lot of time. It was the slowest car rental experience I've had abroad.

The staff at Enterprise were extremely courteous and helpful. The pick up was extremely quick and the staff took the time to show all the car controls.

We paid exactly what was quoted on the site - yes excellent. Website very user friendly and I received confirmation of booking very quickly and received frequent updates.

Enterprise staff were excellent and polite at both collection and return.