Quite satisfactory!

Got the car at Gatwick Airport and returned it to the same location. I purchased full insurance at the counter; the service was decent, and the return process was simple. The deposit was refunded quickly. The only issue was the lack of a paper contract. The staff said it would be emailed, but my Sina email never received it, which made me a little worried.

The service is quite good and the pick-up process is quick, but the time taken to assess damages is excessively long and inefficiency is hard to understand.

Friendly and helpful people

Easy to book

Like: Easy
Dislike: High excess Long walk to collect car after 24 hour flight with luggage & 3 year old