Excellent

Rented a car in Germany; previously had an accident in France and the car was towed away. The German company actively coordinated with the authorities to help us get a new car for free and continue our trip. We rented two cars, and only one had an accident. Even though the other car also had an issue when we returned, having full insurance saved us from further trouble.

The Turkish staff member's attitude was a bit off-putting, but everything else was satisfactory. I booked a Golf and got a free upgrade to a brand new Audi A3 with navigation. Extremely happy with that. Oh, the free GPS didn't have a signal. I was going to give full marks but deducted one point for this.

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.

Just perfect. Great customer experience.

Just perfect. Great customer experience.

I payed more than I thought. Also the counter in enterpreise told me the hole price with booking and insurance is 127 Euro, but I was surprised that I payed 118 Euro just for booking and 127 for insurance. As I called the enterprise to ask about that, who answered me was not friendly at all. And I did not get a ford, I got another type of care.