I purchased both the full insurance from the store and from QEEQ in advance. The entire process of picking up and returning the car was very simple with no complications or pushy upselling. Staff were friendly, and I presented the translated documents and notarizations without any issues. They didn’t insist on having a Hague notarization either. The vehicle provided was a hybrid model, but the rental company didn’t inform beforehand that the battery levels would display between 1%-3%. Unsure of the situation, I confirmed with a gas station and QEEQ’s customer service that it’s not a problem – the car automatically switches to fuel mode for driving. Everything else about the service was great. As for the Jeep Compass model, the trunk is smaller than expected; it cannot fit four 28-inch suitcases but can hold three comfortably.

The company charged two pre-authorizations. The first one was explained, but the second one wasn't clarified at all.

My expectation was to receive what I ordered as I got a confirmation from AVIS about the availability. When arriving I was informed that the only car available would be a FIAT - which was nothing like a SUV car (Jeep). As I received a confirmation letter, I did not surch any further. And that is probably the "trick" that they play with the customer. When you arrive in the morning you have almost no other option but to take what they "offer" you. What can one to - ofcourse I would like to walk out, but then you have to start checking other options, and that would probably take many hours - and then the day would be ruined. I know that this type of car (FIAT) was not the same price category. I was not offered an upgrade /the offered me a VAN - which I did not accept/. I was not offered a "good deal" if I would accept the FIAT. I asked for Mercedes cars they had (2 ea) but they were not willing to upgrade me - asking for more than double the original price for the SUV. /I saw only four cars, FIAT and two Mercedes and a Van/. I have never experienced that a rental would not upgrade a person when the promised car is not available. I was then offered a Volvo V60 - which I had to accept as I was not offered anything else close to what I ordered. I was informed that I had to wait 10 minutes for it. It turned out that I did not receive a car until more than one hour after arriving to the rental. No "sorry" from the staff about all this "blunder" on their behalf. Just stating that the "computer" sent out the confirmation - like AVIS was just "free" therefore! (The person servicing me did not speak English - which was not helping, but one can of course not expect that at a small local rental, and that was not any issue). The car had not been washed - it was dirty inside/out. The car was "ok" though, but not a SUV as called for. This was not a good start on the day for me.