Pretty good, but their English isn't great, hard to understand.

The window was smashed and they directly charged me? At least inform me during the process.

The store is located next to a busy street, you need to pick up the car from a nearby underground parking lot. They have staff to assist you, which is quite convenient.

Booked with full insurance that included a one-way drop-off fee, but at pick-up they said nothing was included and still held the money.

Very good service as usual.

Overall, the booking was fine and the price was great. However, the location of the shuttle bus at the airport was impossible to find as there was no signage or similar. The instructions on the rental voucher were not sufficient. The AVIS contact number on the voucher was not active at the time of pick-up. I had to take a taxi to get to the pick-up location.