Great service but hard to find office.

During my rental period, Italy experienced an outbreak, but despite this, the staff was still available when I returned the car. Although there was only one person in the store, they still offered me a shuttle back to the airport. I hope the pandemic ends soon, and Italy can regain its former vitality.

The pick up place is in a parking area within walking distance from the terminal. A bit tricky to find. The car was great even though the main dashboard only spoke Russian and was not able to change that. Since I had hired insurance on easycarent beforehand I did not go with the company insurance that they try to scare you into purchasing. However, I do recommend some kind of insurance since streets are narrow and fender benders can happen

Did not exceed expectations. Centauro was difficult to find...it is outside the terminal, and not only outside but not really labelled. I had to ask information and only saw 1 sign of Centauro and the rental office is not where most of the big major car rental offices are and is in a remote location. I would not mind this if it was THE ONLY problem I had but there were others.... The car key I thought did not work because the trunk would not lock when the key was close. Wish they explained this to me. Third, I bought insurance online when I paid for the rental, but the lady at the desk told me that she recommended a "piece of mind" insurance where there was no minimum deductible and greater coverage, but just wish it was available online to book. Last, this place does not have a drop box return, so I had to leave the key in the car, which I really do not feel safe with, looking back. Just wish this place had a key box return.