Dollar is truly reliable, and the vehicle condition is excellent. The only downside is that you need to withstand the sales pitch from the staff. They might suggest upgrading the vehicle or buying Roadsafe among other things, which depend on your own needs. Sometimes if your English isn't very good, you might end up agreeing to something unnecessary because you didn't fully understand.

Customer service was terrible. Information provided through customer service and at the counter were conflicting. Service representative was reluctant to help and had a bad attitude.

Almost no wait time at the counter, staff friendly, although tried to sell me the insurance I already have purchased. Didn't informe me about pre-purchased free tank, afrer I asked, they confirmed it though

Include the info about fuel option in confirmation/details of booking. There is no written record of fuel option ordered to show at the counter. Also, the AXA super protection confirmation is in HKD instead of USD.