The service at the branch was excellent. The procedures were very simple, and all explanations were clear. We ended up with a Jaguar F-Pace with a panoramic sunroof.

The car provided was exactly the same as the one booked, and the customer service during the car pick-up was excellent. The car had no issues throughout the journey. As Hertz was closed when I returned the car, I simply left the keys and the parking card in the dropbox.

There are too many people renting cars, and the waiting time is too long.

I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.