I think it's not as bad as some online reviews claim. As long as you clearly state that you don't need any additional services, there are no unnecessary charges.

Very considerate and thorough.

Charged an insurance fee I was not expecting. Advertising price was not honest. Im on a low income and the extra money I’ve had to fork out unknowingly will now affect me all month. Money I would’ve spent on my families food shop for the month is now completely gone!

The drop off experience was abysmal. The location was closed for our planned drop off time and nobody communicated anything to us. There was no drop box available as the business park was locked. We then called customer service who was unhelpful and proceeded to put us on hold for 45 minutes before hanging up on me. We decided to take the car to Luton airport as it was the nearest open location. The young man at reception was helpful, but I was already fuming about the additional time and stress we had to go through to drop off the car.