The staff was enthusiastic and patient. Our English was not very good, and they spoke in a very Italian way. But they were very patient and even wrote things down for us. The Milan airport return station is staffed 24 hours, unlike Hertz, which was closed when we went there early at 6 AM.

The car rental area is out of the terminal. People need to take a bus and there is no clear indication of it. The only car rental company in the terminal is Sixt.

Like: An easy place to pick up from, helpful staff, no hassle.
Dislike: The car wasn't the convertible I'd wanted, but it was fine.