Not bad

The staff's attitude was acceptable, but their response to our request to switch from a manual to an automatic car due to special circumstances was disappointing. It's hard to blame the staff, but it reflects poorly on the rental company's problem-solving capabilities. This left a blemish on our Tuscany road trip.

Using Magigore for the first time and it was a pleasant surprise. The car was spacious and clean and pickup/dropoff worked fast.

Easy and very quick

Yes, and improve it to better

We have had very serious trouble with charges from Maggiore amounting to many Euroes. The reason is that Maggiore did not register our car properly (we ordered a BMW 3-series, but was given a 1-series - that was to small for us. Thus we changed to a Audi Q3 that was OK. But the person that got the BMW that we should have had was speeding and somehow the car was still registred on us... I have now received a fine from Italian police from a person driving a BMW at a location that I have never been. I was climbing mountains at the same time... The Maggiore will have to reimburse med for all the fines they have charged direkctely to my credit card and have to contatct italian poice (V/90746490X/2018) to have them cancel the fine.