The process was simple and quick, and the car was very new. However, the insurance terms in the contract were not clearly explained, and the car was not clean.

Despite the 1hr 30mns wait queing at the desk overall good service.

Easy process with competitive rates

The car was a damaged tiny Peugeot, as the fiat had “ a windscreen problem” took 2 hours to get to the advisor at the desk as they didn’t organise the line. Not the best experience with them.

We were given a car with a flat tire. Tire pressure light immediately came out 15 km after we left. We filled up the tire each morning for 3 days until it got really bad. Brought it to the Verona airport to exchange cars and they insisted the tire wasn’t flat. I told them I just filled it up 10 minutes ago so we could get there. They then charged us for another whole rental which cost more for 3 days than the original charge of a car for 7 days. I paid for two car rentals. I tried to have them think logically saying why would I drive out of the way while on vacation to exchange a car for the same thing or lesser if there wasn’t a problem. Sure enough as they argued you could see the tire got flat. They never even apologized. It was an extremely unpleasant experience

The process at desk took far too long , there was a queue , which is acceptable but one client seemed to take 40 minutes which meant an excessive wait

Booking process was ok but maggiore still try and sell excess insurance