Very easy stress-free process

The rental company was very responsible. When the car broke down in Berlin, they promptly arranged a tow truck and provided a replacement car the next day without any hassle. Excellent service!

This was my first time renting a car from the Hertz branch in Frankfurt, and due to the crowd, I had to wait in line for about 30 minutes.

The service was quite standard and picking up the car was very convenient. However, we were told there was no Mondeo available when we arrived, and we were upgraded to a Mercedes instead. At the time, the communication wasn't clear, so I happily drove off thinking it was a free upgrade. When I received the bill back home, I thought I had been fined abroad (I had prepaid the rental fee through QEEQ). It was only after inquiring that I realized there are no free lunches. Haha, but I still think it was worth it. This car rental experience was great!

Great service. Booked a BMW 3, but received a Mercedes E diesel wagon. The vehicle was very new with less than 20,000 kilometers, clean and tidy. Service was professional and reliable.