Both cars I rented via yourself - from the same location in Reading UK were brilliant.

All good, but the petrol was not full when received and had to return full to avoid conflicts later.

Qeeq is great having using it for the last few years.

Different car but better than the one booked

Excellent

Had to wait for the car to be cleaned so only left around 20 mins after pick up time

I was disappointed that the service desk tried to fob me off with a 2 door Fiat 500 even though I had booked and paid for a 4 door Ford Fiesta or similar. So frustrating that almost every time the rental company tries to persuade you to take a car that is a lower specification than the one you have booked in advance and paid for in advance!! Trying to charge £14 per day for a satnav and £10 per day for an additional driver is just ridiculous. If the prices were more reasonable I’m sure your customer would be tempted to boost your profits via these “add ins” but because you are greedy and overcharge for them I’m sure that most people like me don’t bother..

The car provided was totally unacceptable. Unfortunately numerous issues I noticed shortly after leaving the rental location. The car was dirty inside and out, significant damage to the exterior, and was not full of fuel (despite being marked otherwise on paper) - essentially the car was clearly not prepared for hire. After booking a medium hatchback I was provided with a 1.0 ltr Fabia estate which had some mechanical issues. Due to lack of "availability" at my local branch I had to drive 60 miles to get it replaced. Definitely won't be renting with Avis/Budget again anytime soon.