Both cars I rented via yourself - from the same location in Reading UK were brilliant.

excellent quick fast for foreign driver

good

Helpful staff

Worked well

I get the VW Polo instead of Ford Fiesta, which is totally fine with me, the car was in great condition. The counter staff is friendly and work fast, However I have to spent more than 40 minutes waiting as there's a group of tourist picking up two cars before me and there's only one person in that group who can speak English and he has to translate every word the staff said to his friend (it's uncontrollable factor, nothing to complain on the staff.) The counter operating hour is rather too short, only 8am - 3pm.

The counter staff were very helpful, the car was just what we needed and the deposit was returned promptly to our account.

Very impressed would use again

I would have preferred to have known about the security hold ahead of time